Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. These questions and others can be answered in one word: ...

If you’re not yet using WhatsApp Business to interact with your customers, now is the time to get started. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

Companies think, “I’ve got a captive audience for the next minute, let’s do a bunch of education, contact prevention and marketing.” The single largest cause of customer rage is “being forced to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The customer onboarding experience is how you take a new ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...