The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

High Performer status reflects GSI’s strong customer satisfaction ratings and proven market presence across Oracle JD Edwards ...

Strategy's surging subscription revenues are emerging as a key stabilizer for its software business despite uneven legacy ...

SugarCRM, provider of the award-winning Precision Selling platform, has been recognized as the Most Innovative Solution for Managing Supplier Relations and Collaboration in the Manufacturing Supplier ...

Microsoft looks set to be a major beneficiary from artificial-intelligence spending, but the news isn’t so good for ...

Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.

Salesforce’s integration of Informatica into Data 360 aims to give AI agents the shared metadata, lineage, and real-time ...

Salesforce has spent a quarter century turning its name into shorthand for cloud software, yet its chief executive is now ...

Get 40% off Salesforce’s Sales, Marketing, and Service Cloud to run your business on one AI-driven platform. Automate ...

Driehaus manages active equity and multi-asset strategies on behalf of institutional investors including pension plans, endowments, foundations, family offices, and wealth advisors. The firm oversees ...

A growing number of companies are using dedicated business planning software to integrate their planning activities and align them with enterprise strategy and objectives, according to new research ...

Unanet, the leader in AI-first ERP and growth software for project-based businesses, today announced a new wave of innovations designed to help government contractors (GovCon) and architecture, ...