EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

The partnership will make it easier for technicians and service providers to identify and purchase parts for warranty jobs.

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

The Office of Personnel Management and the Department of Homeland Security are among the agencies with lower customer ...

Nearly all the storage array makers now have a data management play, going almost as far as subsuming their entire offer underneath it.

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control ...

Too many leaders try to make their business grow by chasing more customer transactions, rather than enhancing customer ...

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Through Adapt IT Telecoms’ channel partner programme, businesses can extend their offerings by providing the company’s APN-as-a-Service to their customer base. This partnership allows our channel ...