The Spanish Congress has just approved a revolution in customer service law with a long list of clauses that protect us from ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

Taxpayers collectively spent 558 years calling HMRC last year says UHY Hacker Young, the national accountancy group *.

A Bell internet customer has sparked a heated discussion on Reddit after claiming their monthly bill has jumped five times in ...

Laura Deal is also a Bell Mobility customer in Iqaluit and has complained to Bell about this issue. In a message to CBC, Deal ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

The company is rolling out voicemail-style voice and video messages, emoji reactions in voice chats, and new AI image tools, ...

Thousands of Formula 1 fans were scammed out of access to post-race concerts by secondary ticketing platform Viagogo, City AM ...

In recent weeks, Verizon has been turning heads with drastic changes that signal the company is heading in a new direction ...