The Spanish Congress has just approved a revolution in customer service law with a long list of clauses that protect us from ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

I believed one of the most famous lines in business: ‘The customer is always right’. That was until I encountered one man who ...

Taxpayers collectively spent 558 years calling HMRC last year says UHY Hacker Young, the national accountancy group *.

A Bell internet customer has sparked a heated discussion on Reddit after claiming their monthly bill has jumped five times in ...

Laura Deal is also a Bell Mobility customer in Iqaluit and has complained to Bell about this issue. In a message to CBC, Deal ...

The combined company will accelerate Asurion's vision to become CTO of the home, by delivering seamless, intelligent care for ...

5G with a side of authoritarianism. Where’s the Trump Phone? We’re going to keep talking about it every week. We’ve reached out, as usual, to ask about the Trump Phone’s whereabouts. As usual, we’re ...

Privacy stalwart Nicholas Merrill spent a decade fighting an FBI surveillance order. Now he wants to sell you phone ...

A new phone return scam targets recent buyers with fake carrier calls. Learn how criminals steal devices and steps to protect ...

New AI Agents and Intelligent Search simplify content creation, enhance quality, and reduce risk, delivering clear, consistent, and compliant communications, without compromising user control ...

Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...