Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Fresh from The FBI’s account takeover warning last week, with more than $260 million already stolen in 2025, the bureau has ...

"By seeding poisoned content across compromised government and university sites, popular WordPress blogs, YouTube descriptions, and Yelp reviews, they are steering AI search answers toward fraudulent ...

The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor ...

American Dream Auto Coverage is a reputable extended car warranty provider. This American Dream Auto Coverage review covers ...

It is legal to offer phone services without knowing customer names in every state, according to the founder, and a system called the "double blind armadillo" is used to separate customer billing data ...

In a sign of changing times, AT&T, the nation’s largest wireless provider, will be switching from traditional landlines in ...

The Virginia Mobile ID app can be used at TSA checkpoints, DMV customer service centers, and select Virginia ABC stores.

Privacy stalwart Nicholas Merrill spent a decade fighting an FBI surveillance order. Now he wants to sell you phone ...

Collision repair’s future “will be decided by who connects the deepest,” he wrote in one post. “Efficiency and AI are powerful … but human connection, elevated soft skills — listening with empathy, ...

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