I recently had to return a few products bought online, including a pair of glasses for me, and some clothes intended for a family member who showed no interest in ever wearing them. I was surprised ...

I was recently promoted to a managerial position and part of my responsibility is to deal with angry customers. I am able to stay calm while altercations are happening and find them a solution, but I ...

In 'Lovestruck in Joseon,' Lee Kyung-sil's son Son Bo-seung shared how to deal with difficult customers during rideshare. The TV Chosun entertainment show 'Lovestruck in Joseon' aired on the 3rd. On ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated response. But it’s also true that from time to time, companies have to ...

Be nice to the people who work in customer service positions. You never know what difficult customers they already had to deal with that day, and you don’t want to be the next one. This call center ...

Who are difficult clients for a lawyer? What are the strategies on how to deal with difficult clients as a lawyer? Can a lawyer withdraw from difficult clients in Canada? How to deal with difficult ...

ST. JOHN’S — Recently, a video of a Florida judge and a public defender getting into a heated argument before leaving a courtroom for an apparent fistfight made the rounds on the Internet. That might ...

Are you dealing with a challenging person at work, at home, or in another part of your life? It’s easy to let an unreasonable individual affect us and ruin our day. What are some of the keys to ...

Difficult personalities. You know the type. You've probably got a few in mind. And you know the kind of conflict they can create at work. But what makes a problematic personality? What coping ...