Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Successful small business owners recognize that customer satisfaction is one of the essential elements of organizational prosperity. After all, providing quality service that clients appreciate not ...

Conan O'Brien recently revealed on his nightly talk show that he made an appearance in an '80s training video for musical instrument salesmen. The talk show host played a clip from the video, which ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

The intricate dance of dealing with difficult customers is a common challenge faced by businesses, bringing forth a delicate balance of risks and rewards. In this exploration, we delve into the ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.