Even though email is an off-shoot of letter writing that came with the digital age, many people have not been able to master letter writing let alone emailing. This is a growing problem for writing an ...

Myra Deshmukh worked at Amazon for over a decade and taught a business writing course to other employees. She shares seven tips for improving email communication, including being concise and avoiding ...

As far as technology has come, email marketing is still the most effective way to stay in touch with your target consumers. It allows you to stay at the forefront of their minds so that they can take ...

In the first three instalments of Ellen’s Positive Notes, I wrote about how to speak and listen to your clients during these trying times. Emails complement — but do not replace — direct verbal ...