All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated response. But it’s also true that from time to time, companies have to ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Are you dealing with a challenging person at work, at home, or in another part of your life? It’s easy to let an unreasonable individual affect us and ruin our day. What are some of the keys to ...