The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the next five years.

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

The North Carolina Division of Motor Vehicles has unveiled a five-year strategic plan to improve customer service. Officials with NCDMV say the agency has been up against some major challenges ...

HandyDART is set to see service upgrades for its 32,000 registered riders across Metro Vancouver as the TransLink Board of ...

PPL Electric Utilities customers and public officials from throughout Lackawanna and Luzerne counties voiced strong ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

The incoming mayor needs to call on the 300,000 city employees to show warmth, respect, and courtesy to the public. The ...

N.C. Division of Motor Vehicles Commissioner Paul Tine released the agency’s 2026-2030 Strategic Plan, a comprehensive roadmap to become an excellent customer service organization delivering safe & ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Rhode Island Energy (RIE) on Nov. 26 filed a distribution rate increase proposal with state regulators that would support ...