As consumer behaviors shift and digital touchpoints multiply, the once-reliable linear marketing funnel is giving way to a ...

It is legal to offer phone services without knowing customer names in every state, according to the founder, and a system called the "double blind armadillo" is used to separate customer billing data ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, offering omnichannel support, and rewarding loyalty.

Veeva AI Agents work seamlessly within Veeva applications and have direct, secure access to data, documents, and workflows and operate within established user access controls, permissions, and audit ...

Residential power bills have been climbing across much of the United States, according to the latest Solar Energy Industries ...

The public has four opportunities to provide input about Lancaster’s proposed water rate hike of nearly 30% for customers ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new capabilities intended to support organizations seeking to manage customer ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

The migration to the standard and its more robust data is underway, but experts say the desired reduction in payment errors will come slowly.

DoorDash confirmed a data breach that exposed the names, email addresses, phone numbers and physical addresses of some of its users, including customers, dashers and merchants. In a Help Center ...

Idaho Power customers have the opportunity to provide input through Thursday on a proposed electricity rate increase that is set to take effect for the coming year. Under a proposed settlement ...