On Monday, I presented the argument that IT is facing accelerating challenges that are going to cause a crisis. (See “The Coming Crisis of IT Management”.) The problem is that the informal way that IT ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

IT asset management is the process of accounting for the location and condition of all business assets. The goal is to optimize asset use, so that all asset lifecycles are as long as possible and the ...

A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

What started out as a movement to simplify the management of IT by leveraging virtualization to consolidate physical servers is turning out to be anything but that. Instead, the new IT reality is that ...

ITRA covers Sections 2 and 5 of the Security Standard for the Solutions Life Cycle Management (SLCM) process. You can find a link to the Security Standard: Solutions Life Cycle Management process in ...

Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT department. Many factors can influence your ...

Business process management is a very mature technology and methodology and yet it is finding new uses as companies push for digital transformation. BPM, or business process management, is both a ...