Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

Both service operations and manufacturing operations are in the business of satisfying customers, and that requires organization and planning. While the mechanisms and inputs for creating customer ...

Robotic solutions have advanced rapidly and reached a tipping point—they’re no longer just prototypes, but practical, cost-effective tools capable of handling repetitive and even complex tasks in real ...

The advent of electric vehicles portends many changes ahead for dealership service departments in the coming decades. Service managers and directors will have to be agile, resilient and ...

MEMPHIS, Tenn. — A special operation is underway to stop taxpayer money meant to help families from winding up in the hands of criminals. EBT fraud continues to be a serious problem in the Mid-South, ...

You know those important off-site meetings when the executives get together to talk about the priorities of the year ahead? Guess what happens when you’re not represented at those meetings? Nothing ...

Field, Joy M., Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda Roth, Enrico Secchi, and Jie J. Zhang ...

Victorino, Liana, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J ...

OAKLAND — A U.S. Marshals Service-led operation targeting suspects wanted in violent crimes ended in hundreds of arrests, including several in the East Bay, authorities said Tuesday. According to a ...

A new service operation vessel (SOV) has arrived at Scotland's Montrose Port, home to Seagreen offshore wind farm’s operations and maintenance base, SSE Renewables, a partner in the offshore wind farm ...