Greyhound, North America's leading intercity bus service provider, has been recognized for excellence in customer service in USA TODAY's "America's Best Customer Service 2026" list. The ranking ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

You can prompt an AI model with a line of text, and it will generate most of the code needed to build an app, tool or website ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Both the TTC employee and the customer involved in a stabbing at Dundas subway station have now been charged after police say ...

Too many leaders try to make their business grow by chasing more customer transactions, rather than enhancing customer ...

Freedom Mobile is warning customers about a privacy breach that exposed personal details for what the company says was a ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

A TTC employee who was stabbed late last month is now accused of knifing her assailant prior to her being attacked. Toronto ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...