Learn about the challenges of wellbeing incentive programs and why many employers may reconsider their effectiveness.

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...

The health system, which operates more than 100 hospitals across 16 states and the District of Columbia, has also reduced the average time to resolve an issue by 67% in the last two years, according ...

NEWARK, Calif., July 30, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the newest release of iX Hero, part of its expanding ...

Customer loyalty. Every business chases the golden ticket, yet many struggle to measure it effectively. How do you quantify something as seemingly abstract as loyalty? And once you've measured it, ...

Speedy Freight, with its office on New Road in Birmingham, has achieved an exceptional Net Promoter Score of 85. Did you know with an ad-lite subscription to BirminghamWorld, you get 70% fewer ads ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. The healthcare giant is putting a focus on innovation in this area, and to identify ...

While Net Promoter Score (NPS) has become the default way of measuring product success, it is deeply flawed. Instead of relying solely on NPS, product teams should prioritize usage, retention and ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first to release a specific plan. The pledges follow rising public anger and ...

CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has released its latest research report, ...