FourNet reveals huge strides in sustainability and social impact performance over the last year - contact centre ...

Workplaces urged to ditch the Christmas gifts, as two thirds of workers admit they don’t like secret santa Jukebox Marketing ...

Sabio Group Strengthens Operating Board with Two Key Appointments. Sabio Group contact centre transformation services ...

Sabio Group has announced the 2026 dates for Disrupt, Europe’s flagship customer experience event series. Responding to ...

Trust in AI depends on knowing when to escalate. A well-governed system ensures that AI defers to human judgment in complex, ...

IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI Contact Centre ...

Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber Monday. High street stores still see increased footfall, but e-commerce now dominates the long ...

Spanish insurer IMA Iberica leapfrogs industry giants with Europe’s largest Google Agent Assist implementation, creating 5,000-strong virtual workforce While most European insurers debate AI ...

Content Guru, a leading global cloud Customer Experiences (CX) technology provider, has been awarded the accolade of “Vendor of the Year” at the prestigious UK IT Industry Awards 2025. This accolade ...

Content Guru, a leading global provider of cloud Customer Experience (CX) and contact center technology, is delighted to announce that it has been classified as an ‘Exemplary Vendor’ across six ...

Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service. The ...

VeriCall, the contact centre outsourcer from Kirkcaldy Fife, has gone into liquidation, leading to staff redundancies. Vericall, who was founded in 2017 by Adam Taylor, specialised in subscription ...