Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

Bambuser today launched Call Insights and AI Subtitles, two artificial intelligence-powered features to help companies deliver smarter and more accessible video commerce experiences.

Xactly, a provider of intelligent revenue solutions, has launched Incent AI Agents on the Xactly Intelligent Revenue Platform.

Companies can stand out by creating videos that capture attention in 30 seconds or less. Plus: Most consumers skip ads.

With access to Uber's 189 million monthly users, marketers can now understand how people move, live, and order.

Acquisition brings Dragon's SEO/AI/PPC reporting software platform and international expertise to Semify's digital marketing platform.

“Success in this new era requires CMOs to set clear strategic direction, adapt to AI-driven customer journeys, and focus on creating authentic, differentiated value. The CMO role is evolving from ...

Partnership makes BrightLine's interactive formats available programmatically through PubMatic, linking engagement, locality, and commerce outcomes.

Treasure Data has made its Treasure Data AI Marketing Cloud, Treasure Data AI Agents, and Treasure Data Intelligent CDP available in AWS Marketplace, ...

Qlik Answers enhancement unifies analytics and documents with explainable, engine-backed reasoning, and MCP exposes Qlik to third-party assistants for trusted intelligence at scale ...

By integrating automation, assistance, and acceleration, organizations can deliver exceptional service at scale while keeping ...