Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams.

Agentic, intent-based commerce is beginning to bypass search and browsing altogether, introducing a new competitive challenge ...

More than four out of five consumers agree that high-value content — detailed descriptions, multiple images and videos, and customer reviews — is more important to them when they’re making a ...

Picture this: It’s Black Friday 2027, and retail’s biggest “customer” isn’t a soccer mom hunting for deals or a Gen-Z trendsetter. It’s an AI agent representing 50,000 households, armed with ...

The e-commerce platform market is driving a major shift in how technology is bought, sold, and reused. A growing secondary resale ecosystem is replacing the long-dominant “take-make-dispose” model, ...

Artificial intelligence (AI) shopping tools are rapidly reshaping how consumers discover and evaluate products. Yet even as adoption accelerates, concerns about reliability and privacy persist.

Shoppers will be looking for year-end deals like they always do as the holidays approach, but more of them will be using artificial intelligence to do it, according to a report released Monday by the ...

Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a ...

Retailers are under pressure to deliver fast, personalized customer experiences (CX) at scale. Many are exploring generative AI (GenAI), but few have successfully implemented it in ways that enhance ...

As more consumers tap into artificial intelligence to enhance their online shopping experiences, new risks are being created for e-commerce merchants. To address those risks, a pair of e-commerce ...

Artificial intelligence (AI) adds significant value across various use cases, including retail, banking, and e-commerce platforms. However, several studies indicate that, despite the potential for ...

Many consumers may feel overwhelmed by their subscriptions, but that doesn’t seem to be stopping the practice from growing. According to a report released Monday by London-based Juniper Research, the ...